At Assist we know by experience that successful implementation of software
is achieved through a coordinated customer/vendor effort. The key is a
thorough analysis and definition of the project's goals, objectives,
timeframes, business requirements, and operating constraints. Once known,
these are mapped against the features and capabilities of the software.
We employ this process early in the implementation process to ensure key
system and business requirements are properly analyzed. Our goal is not
just to meet an organization's business needs, but to exceed expectations.
Our implementation methodology is a structured step-by-step approach that
provides a solid baseline and "focus":
1. Project Organization - Assembling a Winning Team
To help you assemble the right team, Assist can provide project management
experience to help you select and train your transition staff, as well as
suggest approaches and coach players into the mindsets and positions
necessary for a smooth installation.
2. Software Installation - Streamline the Game Plan
Preparation is key. When you have the proper tools and setup, moving from
your old system to your new one can be a smooth process. Assist can
provide software installation assistance to make sure you are fully
3. System Overview and Business Analysis - Review! --Analyze Game
Assist's role in this phase is to provide overview training to your core
project team, which may help identify new business processes or software
customization requirements. Sometimes knowing what questions to ask can
unlock an entire process. That's where we come in with our experience in
dealing with many different companies with many different processes. Our
goal is to understand your mindset as you come to understand our core
efficiencies in order to make a smoother transition.
4. System Set-up and Pilot Preparations - Practice Makes Perfect
We work with you to set-up system and reference files to best tailor
the system for your business processes. Again, the more we understand
your business, and the more you understand Assist, the greater both our
futures will be! When you win, so do we.
5. Conference Room Pilot - Goal!
Once the initial setup has been completed, this phase allows you an
opportunity for extensive testing of the software prior to going "live."
Typically you will assume responsibility for running the pilot using your
system environment as defined in the prior step. At this point we move to
the sidelines, confident that you are ready to try the system on your own
in a test environment. Of course, there are the usual missteps, fumbles
and jitters during this time, and we are right there to help you solve
them. The test phase is the critical time to find, address and solve
these problems so your bottom line is not affected once the system is
6. Technical Development (as necessary) - Striving for the Ideal
Technical development may be required for various items (e.g.
conversions, interfaces, custom print programs, system enhancements,
etc.). You may have the staff to perform these on your own (purchase of
source code is required for customer-performed technical work), and/or you
may need Assist's Development staff. When you really begin to see what is
possible with Assist, you may want to reach for the next level. And we're
here to help you.
7. Document new (or changed) policies and procedures - Create a map of success
Your project team typically documents new business policies and procedures
that result from installing Assist. We can provide consulting assistance
to help you efficiently and successfully complete this step, which helps
everyone stick with the game plan in the long term.
8. Run Follow-on Pilots and Tests (as necessary) - Test the scope
Your project team typically accomplishes follow-on piloting and testing,
and again, Assist can provide consulting assistance to help you
successfully complete this step. Here you begin to see the results of the
training you accomplished earlier. During this step you may find some new
processes that improve on old ones. In addition you might discover that
if you can imagine it, Assist can create it!
9. Complete Hardware Setup for User Operations - Chalk the Field
Your project team usually marks out the boundaries of the playing field by
accomplishing any hardware setup. But sometimes there will be questions
particular to the new setup. You will find our staff ready to "bend over
backward" to be of service.
10. Conduct User Department Training - Working in the Field
As personnel who have not been exposed to Assist until now begin to learn
the software, the details of your daily work environment may need to
undergo some adjustments to make the installation of Assist a success.
During this mission-critical step, readiness really pays off. Your
project team may provide user department training prior to "going live",
and/or we can provide our consultants. Since we've "been there" before,
we can bring a confident level of expertise to help you make this
11. Convert Production Data and Go Live - Go Team!
Your project team will populate the system with opening balances prior to
going live. Assist can provide consulting to help validate the production
data load. By now your butterflies from the "pre-game jitters" should be
abating and you should be gaining confidence with the software. Your
success is our success, so rest assured your Assist team is there for you.
Now, the confidence that comes of having made a winning decision should be
replacing any feelings of trepidation.
12. Post Implementation Review - Success!
This optional step "audits" implementation success and plans for follow-on
projects. We can provide consulting to help you review the process to
date with an eye for improvement. If you can dream a little dream, we can
dream and achieve right along with you.
"Successful implementation of software is achieved through a coordinated