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PRIVACY POLICY |
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Privacy Policy for: www.assistcornerstone.com
Assist Cornerstones corporate headquarters are located at:
57 West 200 South,
5th Floor Salt Lake City,
Utah 84101
Date: October 1, 2002
Assist Cornerstone Corporation and our subsidiaries and affiliates
respect your preferences concerning the collection and use of your personal
data. Our goal is to deliver content targeted to the industry you work in, the
products you use, the role you play in your organization, and your specific
preferences. In order to provide you with relevant information, fulfill your
specific requests, and enhance your experience across our Web site, we will at
times request personal information from you. The information collected and how
it is used will vary across the site. This policy is our way of letting you know
how we collect information, what we collect it for, and what choices you may
have.
Assist Cornerstone also provides links to non-Assist Cornerstone
Technologies sites we believe may be of interest to you. These sites are provided
as a convenience and are beyond our control. You are advised to check the privacy
policies of those sites before providing your personal information to them.
To learn more about Assist Cornerstone’s privacy policy, review the
sections below for information pertaining to:
1. Types of Data Collection | view |
2. How we use Personal Data | view |
3. Customization, Preferences, and Opt-Out | view |
4. Account Access | view |
5. Advertising | view |
6. Security | view |
7. Policy Update | view |
Note:
www.assistcornerstone.com
is the main gateway to Assist Cornerstone Corporation on the Web,
containing the general privacy policy for
www.assistcornerstone.com.
Because we have tried to simplify your access to our privacy policy, this policy
describes the potential use of visitor information throughout the Assist Cornerstone
Technologies Web site. Parts of the site may make far less use of personal information
than we have outlined in the policy, but we wanted to provide you with an inclusive
statement of our practices. Two Assist Cornerstone Web sites are excluded
from this policy because they are too different in form and function to be accommodated
in this policy.
1. Types of Data Collection:
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Assist Cornerstone collects data from users in four main ways:
• Registration screens and online forms.
• In the process of online purchases (transaction records) and sales inquiries.
• In e-mails sent to Assist Cornerstone from users.
• Through automated means such as communications protocols and cookies.
Assist Cornerstone may receive data from you as part of the communication
connection itself - the standard electronic greeting between your computer, the network,
and our servers. This information often consists of network routing (where you came from),
equipment information (browser type), date and time. At this time our server will also
query your computer to see if there are
"cookies[1]"
previously set by Assist Cornerstone web site to facilitate log in or other
site navigation procedures.
Some parts of the Assist Cornerstone site use cookies to collect information
about visitors' use of the Web site and to facilitate return visits. The information
collected from cookies is tracked to enhance security and to improve the functionality of
the Web site by avoiding duplicate data entry, facilitating navigation, and increasing the
relevance of content.
Cookies on the site may collect the following information: a unique identifier, user
preferences and profile information used to personalize the content that is shown, and
membership information to access Assist Cornerstone’s online communities. Some
cookies used by Assist Cornerstone.com may remain on the user's computer after
they leave the Web site, but the majority is set to expire within 30 - 120
days[2]. There may be
some cookies on certain tools (such as evaluator) that may be of longer duration.
Cookies also serve as a convenience to users by creating a more streamlined login process,
keeping track of shopping cart additions and preserving order information between sessions.
In the future, as we enable further customization of the site, cookies will help in assuring
that information provided to you will be the most relevant to your needs.
While we don't offer an opt-out on the site for cookies, browsers do provide you with
information and control over cookies. You can set your Web browser to alert you when a cookie
is being used. You can also get information on the duration of the cookie, and to learn what
server your information is being returned to. You then have the opportunity to accept or
reject the cookie. Additionally, you may set your browser to refuse all cookies or accept only
cookies returned to the originating servers. Users may generally disable the cookie feature on
their browser without affecting their ability to use the site, except in some cases where
cookies are used as an essential security feature necessary for transaction completion.
In order to provide maximum site utility, Assist Cornerstone also uses a tracking
technique that uses embedded URLs to allow use of the site without cookies. Embedded
URLs[3] manifest
themselves as plain text or encoded extensions to the URL that appears in the browser address
or location toolbar. This technology allows limited information to follow you as you navigate
the site, but is not identified to personal information and is not used beyond the session.
While this increases your ability to surf the site, it does not replace the functionality or
streamlining of cookies and may limit your use of many convenience features offered by the
site.
To learn more about cookies and browser functionality relating to cookies please search for
"cookies" in the help function of your browser.
In an effort to provide users the most relevant Web site content and marketing materials, we
may also use embedded pixel technologies to help track site usage and marketing campaign
responsiveness. On the Web site, these technologies are used on selected pages for the purposes
of identifying unique user visits as opposed to aggregate hits. The site usage information
collected by these technologies is associated with cookies and may provide personally
identifiable information about site use by registered users of www.assistcornerstone.com. This
information is used to evaluate site content, navigability and composition as well as page
response rates. When these technologies are used in e-mails, they provide information on when
the e-mail was opened. In e-mails, these technologies are used to evaluate marketing campaign
relevance to the user and to update marketing lists.
2. The data we collect and how we use it:
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Assist Cornerstone collects information from users for the following purposes:
To engage in transactions or communications. Name, address, e-mail, purchase details, and
credit card/payment information may be collected and stored as part of the transaction history.
The majority of the information collected under this category is business contact information.
Assist Cornerstone may need to share some of this information (address, payment)
with delivery services, credit card clearing houses and other similarly situated third parties
that are required to accomplish the transaction.
To provide future service and support. Information collected for this purpose is both
contact information and information related to products and service/support requested. This
information is also used to provide service, product update, and similar notices.
As a result of product download. Users who download products under trial licenses and
purchasers of products will be contacted to confirm they did not experience problems in the
download process and will also be alerted at the end of the license period. These communications
are not subject to the general opt-out of marketing notices.
To select content. Information may be collected to help create Web site content and
navigation that is most relevant and user friendly. This includes information collected as a
result of site navigation as well as information provided in forms.
To respond to user inquiries and requests for information. This information includes
registrations for newsletters and specific requests for further information.
To provide various Assist Cornerstone communities, such as partners, with relevant
product alerts and updates. These updates are related to product releases, prices, terms and
special offers. These updates are only sent out as a result of the customer signing up for the
relevant program or online account.
To better tailor marketing to user needs. We may use information from purchases and
requirements to provide you with timely and pertinent notices of product releases and service
developments that address your needs and requirements. Marketing notices are subject to the general
opt-out elections.
To better respond to requests for service or quotes for product and equipment purchase.
Assist Cornerstone will pass contact information to the appropriate Assist Cornerstone
Technologies sales person, distributor or consultant for follow-up related to your request. Assist
Cornerstone Technologies may also ask if you wish to have your contact information shared with other
selected partners that offer complementary products or services related to your inquiry. If you agree,
information is provided to those partners for purpose of responding to your request for service or
information. Please review the privacy policy of the specific partner regarding any further
interactions with them.
To provide information on educational events or relevant partner products. We occasionally
co-sponsor events with partners that provide services of potential benefit to Assist Cornerstone
Technologies users. We may provide information on such events and services to users that have provided
information-indicating interest in the subject matter or service. To help assure respect of your
information, we maintain control of the information or limit the use of the information by these
partners.
To power joint sales or product promotions. Assist Cornerstone and its partners may
engage in joint events or provide bundled products. Such promotions will always reference the partners
involved[4]. Both Assist
Cornerstone Technologies and the partner(s) will have access to that information. While we carefully
choose our partners, privacy is a very subjective concern and we advise you to review the privacy
policies of these partners.
As a result of your participation in interactive discussions and public forums. There are parts
of the Web site that permit users to participate in interactive discussions. Some of these are moderated;
all are subject to access for technical reasons. Assist Cornerstone does not control the
content that users post and some may serve as public discussion fora. As in all interactive fora open to
many users, you should carefully consider whether you wish to submit personally identifiable information.
As a result of your use of hosted applications/services. Some Assist Cornerstone
customers may enter information on their employees, vendors, or customers using various hosted services
including Assist Cornerstone that we host and for which we provide application and systems
management. As a result of this hosted systems relationship, Assist Cornerstone may process
some of this information, but does not control the information collection or use practices related to this
information. Assist Cornerstone merely provides the relevant hosting or application
management and support services related to storage of the information. Assist Cornerstone
makes no independent use of the information outside of what is needed to provide the hosting service,
applications management, and support or to complete specific actions requested by the customer.
To address performance and fix issues. On occasion, patches and other fixes to software, such as
security patches addressing newly discovered vulnerabilities, are developed by Assist Cornerstone
Technologies. We may communicate the availability of these patches or fixes to registered owners of
software and parties who have identified themselves to us as users or developers. These communications
will not contain marketing messages and will not be subject to general opt-out elections, due to the
potential importance of these patches and fixes.
As a result of legal requirements. Assist Cornerstone may be required to provide
personally identifiable information to comply with legally mandated reporting, disclosure or other legal
process requirements.
3. Customization, Preferences and Opt-Out:
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Assist Cornerstone allows visitors to self-select into communities, through the
registration process, as a way to provide initial customization to the Assist Cornerstone
Web site. There are also plans to provide more control over preferences and information delivery in the
registration process.
Information-Sharing Choices. Assist Cornerstone only shares information with selected
companies after providing users with ability to either opt-out of or opt-in to the sharing. The
limitations to such opt-outs/opt-ins are in the case of joint sale or joint events where the information
goes to both Assist Cornerstone and the other party at the same time, where the customer has
requested follow up which involves Assist Cornerstone partners, and as needed with third
parties required to accomplish the transaction including delivery and credit card clearing services. There
may also be some cases of sharing by definition of the service - for example posting comments to a bulletin
board or posting an opportunity to an exchange - that provides that information to all users. As we further
develop our preference tools we will endeavor to have our partners join in their use to provide the user
with a more seamless and streamlined environment.
Please contact us if you believe you have mistakenly received information after opting-out or if you would
like to opt-out of receiving information and have any trouble using the mechanisms provided.
4. Access:
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Assist Cornerstone has provided you with the ability to create an account or profile of
information. We maintain the information and allow you to update it at any time. To change this information,
please log in as usual and follow the prompts to "update my profile." We continue to work on these methods
to increase the scope of information that you may access and update. Please contact us should you require
further assistance concerning your information or if you have trouble accessing your profile, please
indicate access in the subject line and let us know what the access problem is in the body of the message.
While the majority of questions and issues related to access can be handled quickly, a few complex requests
may take more research and time. In such cases, access issues will either be addressed within thirty days
or you will be contacted as to the nature of the problem and appropriate next steps.
5. Advertising
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Assist Cornerstone permits a limited amount of sponsorships and advertisements on its Web
sites. No personally identifiable information is passed back to the advertisers as part of this process,
but aggregate profile information, such as user community, may be used in the selection of advertising to
make sure that it has relevance to the user. On some banner ads an embedded pixel may be present, and
while it does not associate with a cookie or other personal profile information, it may return session
connection information that allows advertisers to better determine how many individual users have clicked
on the ad banner.
The privacy practices of advertisers, like other external links, are beyond the control of Assist
Cornerstone Technologies and you should review the privacy policy of any associated site before providing
any personal information.
6. Security:
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Assist Cornerstone is concerned with the security of the personally identifiable information
we have collected and has in place reasonable measures to prevent unauthorized access to that information.
These measures include - policies, procedures, and technical elements relating to data access controls. In
addition, Assist Cornerstone uses standard security protocols and mechanisms to exchange the
transmission of sensitive data such as credit card details.
7. Policy Updates
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If we are going to use your personally identifiable information in a manner different from that stated at
the time of collection we will notify you via email. You will have a choice as to whether or not we use your
information in this different manner. In addition, if we make any material changes in our privacy practices
that do not affect user information already stored in our database, we will post a prominent notice on our
Web site notifying users of the change. In some cases where we post the notice we will also email users, who
have opted to receive communications from us, notifying them of the changes in our privacy practices.
We appreciate your comments on Assist Cornerstone’s privacy practices:
info@assistcornerstone.com.
Footnotes:
[1]. A cookie is a small piece of information sent by a Web server to store on a Web browser so it can
later be read back from that browser.
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[2]. If you set your browser to alert you to cookies being placed, a prompt screen requesting acceptance
will describe information about the cookie, its duration, and the server it is being returned to.
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[3]. A URL is a Uniform Resource Locator, a standard way developed to specify the location of a resource
available electronically. URLs make it possible to direct both people and software applications to a
variety of information, available from a number of different Internet protocols.
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[4]. Examples could include: joint seminars and sales promotions, jointly developed products and joint
announcements.
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