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AssistV9 Takes Multi-Channel Commerce Solution To New Level Of Enterprise
Functionality, Scalability, and Value
- Major Release Targets Growth and Mid-size Companies addressing Call
Center and Web Order Processing, Fulfillment, and Reverse Logistics
Needs -
Salt Lake City, Utah - December 9th, 2002 - Assist Cornerstone,
Inc. today announced a powerful new release of its flagship Multi-Channel
Commerce Software, AssistV9. This major release offers key market-driven
functionality that now includes the Assist WebStore solution, a
state-of-the-art Web-based reporting engine, enhanced analytics and a
Customer Relationship Management portal for 360 degree visibility of all
customer interactions, and a Reverse Logistics module for managing
customer returns. AssistV9 addresses the needs of Multi-Channel Retailers
and Distributors who demand Enterprise level functionality, performance,
reliability, scalability, and ease-of-use. Built on fifteen years of
experience and refinement, AssistV9 will be available for Beta release in
the first quarter of 2003 and First Customer Ship (FCS) in the second
quarter.
"We understand that our software is mission critical to an Enterprise and
that if our customers can't process orders when volumes scale, they will
grow themselves out of business," said Sean Skamnes, Vice President Sales
and Marketing, Assist Cornerstone, Inc. "This is why Assist has always
built and delivered a comprehensive software solution, based on a reliable
and scalable hardware and software architecture, rather than risk the
exposures inherent in multi-vendor solutions. The AssistV9 release
couples all of this proven capability from past releases with new
functionality that distances Assist Cornerstone from the competition."
According to Geri Spieler, Research Director, GartnerG2, "Truly effective
fulfillment application solutions must include reverse logistics
capabilities to address compelling market issues in managing customer
order returns." She added, "Gartner estimates the market for reverse
logistics to exceed $3 billion over the next five years, and today, there
is no dominant vendor solution."
"We selected Assist as our Multi-Channel Commerce solution because they
deliver a single and comprehensive software solution to address our high
volume Call Center needs," said Fleming Wilt, President, The Christie
Cookie Company. "Moreover, because of the cost savings, the Web is a
critical channel to support demand from our catalogue and advertising
programs. We believe that the inclusion of the WebStore license in
AssistV9 was a natural move."
AssistV9 Features
WebStore - AssistV9 now includes a paid-in-full license to WebStore,
Assist Cornerstone's e-commerce solution. WebStore provides full shopping
cart capability and a real-time web commerce solution for merchants who
require the capability to build, deploy and manage powerful and scalable
e-commerce environments.
Reverse Logistics Module - The Reverse Logistics module is new core
functionality that effectively manages order returns. Engineered based on
customer and market demand, the Reverse Logistics module provides a
web-based, self-service functionality that dramatically reduces the costly
process of order returns.
Web-based Reporting - Assist V9 will include a series of standard reports
providing access to critical business intelligence via an easy-to-use web
browser interface.
Enhanced Analytics - Using the extensive sales analysis tools as a
foundation, AssistV9 will provide greater business intelligence in the
area of inventory forecasting. Users will have the ability to set future
inventory levels, predict buying patterns and introduce new lines more
effectively.
Customer Relationship Management (CRM) Portal - The CRM portal is new
module that provides centralized visibility and management of all customer
interactions across an organization. The CRM portal leverages the
customer data that resides in AssistV9 as a result of the comprehensive
suite of functionality provided in the application.
About Assist Cornerstone, Inc.
Headquartered in Salt Lake City, Utah, Assist Cornerstone, Inc. is a
leading provider of Multi-Channel Commerce software for companies that
demand Enterprise level performance, scalability, and mission critical
reliability to address catalog and Internet business processing needs.
The Assist Cornerstone solution is built on a comprehensive and single
software architecture, mitigating the risks associated with typical vendor
conflicts and the ensuing support and upgrade costs associated with
multi-vendor, integrated solutions. Founded in 1987, Assist Cornerstone
has a proven history of delivering mission critical solutions for the
management of Catalog Call Center and Internet channels within the
Multi-Channel Retail and Distribution industries.
For More Information, visit www.assistcornerstone.com
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