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Help Desk
User Forum
Advisory Board
Media Request Forms
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Phone: 1-800-240-8145 (7:00 am to 5:30 pm MDT)
Email Support: helpdesk@assistcornerstone.com
This service is included as part of your software maintenance agreement
with Assist. If you do not have a current maintenance agreement, Help
Desk services are billed at an hourly rate related to your contract with
Assist.
There are new features and benefits available with an Assist software
maintenance agreement. The standard support agreement not only entitles
you to Help Desk support, but also updated documentation, future releases
and upgrades and standard software fixes as
required in our normal programs. Assist is also now offering the benefit
of support to certified custom enhancements related to Assist. Please
contact your Assist Client Account Manager for more information concerning
the support agreement or to renew your agreement.
When you call Help Desk, a support representative will answer and log the
call, gathering the necessary information. The support representative
will either answer your question immediately or return the call with a
resolution to the issue. Occasionally you may need to be called back with
the resolution or expected time for completion of an application
patch.
The Help Desk staff consists of both functional and technical
representatives. The representatives are available to answer calls
between 7 am and 5:30 pm Mountain Time. For emergencies during evening
and weekend hours when the Assist application is experiencing downtime and
critical functions are not available, your call is taken by an answering
service and an on-call support representative is paged. You will be
contacted within one hour for calls that cannot wait until the next
business day.
Our goal is to keep you as satisfied as possible with our service. Assist
personnel are behind you every step of the way.
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